Frequently asked questions

Water-fed pole window cleaning, pressure washing for driveways, patios, yards and car parks, roof cleaning and moss removal, soft washing for render and painted walls, soffit and fascia cleaning, conservatory cleaning, tarmac restoration, machinery cleaning, and residential and commercial gutter vacuum clearing.

With a water-fed pole: purified water, a soft brush on the glass, and a rinse that sheets dry. Most houses around Belfast and Lisburn are cleaned from the ground — no ladder on the house.

Every 4 weeks suits houses on main roads or under trees, every 8 weeks suits most estates, and every 12 weeks is enough for sheltered properties. The instant quote prices all three. You are not tied in — stop after any visit.

Tell us within 24 hours and we will come back and re-clean. No argument, no extra charge. That covers the window clean itself — if something was missed or the glass is not right, we put it right.

Yes, and it is included rather than charged as an extra. The brush takes the frames and sills along with the glass. Conservatory roofs can be added to the same visit.

Tap water carries dissolved minerals that dry on the glass as spots and streaks. We filter them out, so the rinse dries invisible with nothing to wipe. There is also no detergent film left for dirt to stick to, which is why pure-water windows stay clean longer.

The instant quote is for an average-sized house of the type you pick. A typical three-bedroom semi is priced on that page. If the property is bigger than usual, or has a lot of extra glass, we will get in touch with an updated price before anything is booked.

Yes. Rain is clean water, so it does not undo the work — the glass has already been rinsed with purified water and dries the same way. We only stop for high winds, which make a long pole unsafe.

No, and neither should anyone else. High pressure strips the granules off concrete roof tiles and can force water up under the laps into the roof space. We use a stainless steel rotary surface cleaner that sits flat against the tile, then apply a biocide treatment that kills the remaining spores.

The clean keeps improving for several weeks after we leave, as the biocide kills off the remaining growth and it weathers away. How long it stays clean depends on how shaded and damp the roof is — north-facing roofs under trees regrow faster than open, sunny ones.

Cleaning a roof brings a lot of moss down into the guttering, so we clear the gutters and flush the downpipes afterwards as part of the job rather than as an extra.

Soft washing uses low pressure and a cleaning solution that kills the algae, rather than force. Render, pebbledash and painted masonry damage easily under a pressure lance — the surface blows off, water gets driven in behind, and on silicone or K-rend finishes it destroys the water-repellent layer.

Yes, and commercial is a big part of what we do. Driveways, patios, paths and yards for houses; car parks, loading bays, service yards, forecourts, bin stores and unit frontages for businesses, plus cladding and building elevations by soft wash rather than high pressure. One-off or on a maintenance schedule. Send the address and a photo if you can — we usually reply with a price within a few hours.

We are based in Lisburn and cover Belfast, Hillsborough, Moira, Dunmurry, Maghaberry, Aghalee, Ballinderry, Glenavy, Crumlin and the surrounding towns. See the areas we cover page for the full list — if you are just outside it, ask anyway.

By what is actually there: size and type of surface, how dirty it is, and whether joints need re-sanding afterwards. Send the address and a photo or two and we will price it from that — nobody needs to call round first.

By the number of sides, plus garage, extension or conservatory if you have them — for an average-sized property. One or two sides start at the same base price. If the house is bigger than usual, or three-storey, we will get in touch with an updated price before booking. Use the instant gutter quote tool for a quick figure.

We work from the ground with poles wherever we can, wear the right PPE, and complete a method statement and risk assessment before larger or commercial jobs. Public liability cover is £1,000,000.

Monday to Sunday, 8:00 am to 8:00 pm. Weekends are often used for larger or commercial jobs — say what suits you when you enquire.

Yes — public liability insurance to £1,000,000 covering residential and commercial work.

Cash, card on a machine, and bank transfer. You pay after the work unless we agree something else for a commercial account. Most window-round customers set up Direct Debit before the first clean — card is fine if you prefer.

Call 07907 654296, WhatsApp the same number, use the contact form, or start on the instant quote page for windows or gutters. We usually reply within a few hours.

£19 a clean on a 4-weekly round, £24 on 8-weekly and £27 on 12-weekly, with frames and sills included — for an average-sized three-bed semi. Terraces are less and detached houses more. If yours is bigger than usual we will confirm an updated price before booking. The instant window quote gives the figure for your house type in about a minute.

No. Most people go on a 4, 8 or 12-weekly round because it works out cheaper and they stop having to think about it, but we also do one-off cleans before a house sale, after building work, or when a property has sat empty. There is no contract and no notice period — stop after any visit.

No. The work is all outside and done from the ground with a pole, so most customers are out when we call. We just need to be able to get to the back of the house, so leave side gates unlocked if they are usually bolted. You get a message before we come.

Window cleaning runs on rounds, so we only take it on where we already have one going or are building one. Put your postcode into the window cleaning quote tool and it will tell you straight away whether your area is covered, being built, or not on the round yet. Every other service we travel for.

Yes, and most people with a conservatory do. The roof panels, frames and the conservatory guttering can all go on the same visit so the whole glass line matches rather than a clean house with a green conservatory beside it.

Ours start at £70 for one or two sides of a house, including flushing and checking the downpipes rather than charging that separately. Three sides is £105 and four is £140. A garage or extension adds £15 and a conservatory £10.

£140 for a standard four-sided house, with the downpipes flushed and checked as part of it. Add £15 if there is a garage or an extension with its own run, or £10 for a conservatory. The instant gutter quote works it out in under a minute.

Once a year suits most houses. Somewhere under trees, or anywhere the wind funnels leaves against the roof, is better done twice — usually late autumn once the leaves are down, and again in spring after the seeds and blossom. If water is running over the front edge in heavy rain, they are already blocked.

A vacuum works from the ground with a camera on the pole, so nothing leans against your gutters and nobody is up a ladder on your property. Ladders rest on the guttering itself, which is what cracks brackets and pulls runs out of level. It is also faster, and we can show you the inside of the gutter before and after.

Searchers use both phrases for the same job. Our gutter vacuum visit empties the run, clears blocked gutters and flushes downpipes from the ground. Start on the instant gutter quote (from £70) or the Belfast and Lisburn gutter hub.

Yes — peak leaf season. Book via the instant quote; local notes on the town pages (Lisburn, Hillsborough, Moira, Dunmurry, Maghaberry) and the autumn gutter clearing guide, plus the gutter hub.

Yes — peak leaf season. Book via the <a href="/instant-gutter-quote/">instant quote</a>; local notes on the town pages (Lisburn, Hillsborough, Moira, Dunmurry, Maghaberry) and the <a href="/autumn-gutter-clearing/">autumn gutter clearing</a> guide. See also the <a href="/gutter-vacuum-clearing-belfast/">gutter hub</a>.

Not when it is done at the right pressure with the right head. What does cause damage is a narrow lance held too close, which scars the block face and blasts out the kiln-dried sand in the joints. We use a flat surface cleaner for the bulk of it, and re-sand the joints afterwards so the paving locks back together.

Yes. Cleaning takes the old sand out of the joints along with the weeds and moss, and paving left unsanded starts to shift and sink. We brush in fresh kiln-dried sand as part of the job. Concrete, stone and tarmac do not need it.

Yes, and it saves you money because we are only travelling and setting up once. There is no instant price for a mixed visit though — the online tools price windows and gutters separately, so send the address through the quote form and we will come back with one figure for the lot.

Get more than one thing done on the same visit. Windows and gutters together, or a driveway and a patio at once, works out cheaper than two separate trips because we are only travelling and setting up the once. Send the address with everything you want doing and we will price the lot as one figure.

9 Cairnmore Ave, Lisburn, BT28 2DW. We are a local van rather than a franchise or a call centre, which is why Lisburn, Belfast and the towns between them get the most availability.

Yes. Shop and office frontages on a set day so it does not interrupt trade, warehouse and factory guttering up to 70ft from the ground, plus yards and hard standing. Regular commercial rounds are invoiced monthly. Public liability cover is £1,000,000 and we complete a method statement and risk assessment before larger jobs.

Usually within a few hours, and same day in almost every case. Windows and gutters do not need to wait for us at all — those price themselves online instantly. For everything else, a photo with the address gets you a firm number faster than anything else.